Locations

Locations represent your agency’s physical offices. Each location carries its own timezone, contact details, phone numbers, and configuration for office hours and call routing. At least one location is required before you can set up Office Hours or Call Flows.

Navigate to Admin → Locations (/account/info/locations).

The locations grid

Each card shows:

• Name and city/state
• Timezone
• Phone numbers — up to two are listed; if more exist, a “+N more” count appears
• Email and website
• Status chips for Office Hours and Call Routing

Status chips tell you whether each feature is configured for that location. A green filled chip means it is set up; an orange outlined chip means it needs attention. Click a chip to jump directly to that configuration page with the location pre-selected.

Adding a location

1. Click Add Location.
2. Fill in the name, city, state, timezone, email, and website.
3. Select a Business Profile to associate with this location. Business profiles must exist before they can be assigned — set one up on the Business Profile page first.
4. Click Save.

Tip

Your plan limits the total number of locations. The Add button is disabled when you reach your plan maximum, and a tooltip will explain why. Contact support to upgrade if you need more locations.

Editing a location

Click the three-dot menu on any card to access Edit, Delete, and Manage Phones.

• Edit — update name, city, state, timezone, email, website, or business profile.
• Manage Phones — assign or unassign phone numbers for this location.
• Delete — permanently removes the location and disassociates any linked phone numbers and office hours.

Pagination

If you have more than six locations, use the pagination controls at the bottom of the grid. You can show 6, 12, or 24 locations per page.

Caution

Deleting a location cannot be undone. Any phone numbers associated with it become unassigned, and office hours rules tied to that location are removed. Reassign resources before deleting.