Notifications

Traise keeps you informed in real time — incoming calls ring your browser, new messages appear instantly, and task updates push to you without a page refresh. This page explains how to make sure those alerts actually reach you.

Browser notification permissions

Traise uses your browser’s built-in notification system to surface alerts when you’re in another tab or window.

1. The first time you use Traise, your browser will ask whether to allow notifications. Click Allow.
2. If you accidentally clicked Block, open your browser’s site settings for your Traise URL and change the Notifications permission to Allow, then reload the page.

Caution

If you block browser notifications, you will not receive pop-up alerts for incoming calls, new messages, or task assignments when Traise is not your active tab. Re-enabling them in browser settings fixes this immediately.

Phone audio device setup

For calls to work correctly — so you can hear callers and so your ring device fires on inbound calls — you need to select your microphone, speakers, and ring device.

1. Open the Phone panel on the left sidebar.
2. Click the gear icon (Audio Settings) at the top of the Phone panel.
3. Set each of the three devices:
   • Microphone — the input device you speak into
   • Speakers — where you hear the caller
   • Ring Device — the output device that plays the inbound ring tone (can be the same as Speakers, or a separate device like a desk speaker)
4. Use the test buttons to confirm each device is working before you take your first live call.

Tip

If you use a headset, set the Microphone and Speakers to your headset, but leave the Ring Device set to your computer speakers — that way the ring plays out loud even when your headset is off.

SMS notifications

SMS notification preferences are configured per-location by your administrator. If you are not receiving SMS alerts as expected, contact your admin to verify the settings for your location.

How real-time updates work

Traise maintains a persistent WebSocket connection while you’re logged in. This means:

• Calls ring instantly without polling — no page refresh needed.
• Messages (SMS and chat) appear in your thread as soon as they arrive.
• Task assignments and updates push to you the moment a teammate makes a change.

If updates stop appearing live, try refreshing the page to re-establish the connection.

Note

The WebSocket connection requires a stable internet connection. On flaky networks, you may notice a brief lag before live updates resume.